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STUDENTS AND PARENTS

Direct Loan borrowers
See the appropriate Direct Loan Servicer

Resolve questions about:

  • Your loan
  • Address/name changes
  • Repayment estimates
  • Repayment plan changes
  • Deferment and forbearance forms

Direct Consolidation Loans
Phone: (800) 557-7392
FAX: (800) 557-7396
TDD: (800) 557-7395
E-mail: loan_consolidation@mail.eds.com
Or go to the Direct Loan Consolidation website

Resolve questions about:

  • Consolidation loan applications
  • Consolidation loan status

Federal Student Aid Information Center
Phone: (800) 4 FED AID [800-433-3243]
TDD: (800) 730-8913
E-mail: studentaid@ed.gov

Find out about:

  • Requesting federal student aid publications
  • Applying for federal student aid
  • The status of your aid application

Defaulted student loans
Phone: (800) 621-3115
E-mail: DCS_HELP@ed.gov

Find out about:

  • Avoiding default
  • Resolving disputes
  • Ordering loan cancellation/discharge request forms

FINANCIAL AID PROFESSIONALS

Schools participating in the Direct Loan Program
Phone: (800) 848-0978
E-mail: codsupport@acs-inc.com

  • Get answers to loan origination questions
  • Learn about joining the Direct Loan Program

CPS technical support
Phone: (800) 330-5947
E-mail: CPSSAIG@ed.gov

Software and processing support for college financial aid advisors

Research and Customer Care Center
Phone: (800) 433-7327
E-mail: fsa.customer.support@ed.gov

Contact the RCCC for answers to questions about FSA program policies or about the IFAP website

For comments about this website, you can contact us via e-mail at dlops@ed.gov

Last updated January 3, 2014


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